Frequently Asked Questions
Everything you need to know about your Medik8 journey to beautiful skin for life.
What is the Medik8 CSA Philosophy?
The CSA Philosophy is the foundation of our skincare: Vitamin C plus Sunscreen by day, and Vitamin A by night. Following this simple routine helps to reduce the appearance of aging and maintain a healthy, radiant complexion.
How should I introduce Vitamin A into my routine?
We recommend a 'ladder' approach to allow your skin to build tolerance. Use the product twice a week for the first two weeks, every other night for the next two weeks, and then every night once your skin feels comfortable.
What is your shipping policy?
We offer standard and express shipping options. Orders are typically processed within 1-2 business days. Free standard shipping is available on orders over a specific threshold, which varies by region.
Can I return a product if it doesn't suit my skin?
Yes, we offer a 30-day return policy for products purchased directly from our website. Items must be returned in their original packaging and meet our return criteria to be eligible for a refund.
Are Medik8 products vegan and cruelty-free?
Medik8 is a 100% cruelty-free brand. The vast majority of our products are also vegan-friendly, and we are committed to removing all non-vegan ingredients from our formulations without compromising efficacy.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor its progress.